Job Opportunities

Job Title: Front Office Receptionist

Hours: Monday, Tuesday, Wednesday and Friday 8:15am-5pm

Position Objective:

Contribute to the smooth and efficient functioning of the clinic by providing high-quality administrative support to the patients, doctors, providers and staff at the clinic.

Undertake all duties in a caring and supportive manner and provide an exceptional standard of care to patients at all times.

Working Conditions: This position is in a fast-paced and multi-tasking medical office

environment.

Experience:

• Ability to work accurately and efficiently
• Computer and data entry skills
• Excellent telephone skills and patient care etiquette
• Ability to work well under pressure
• Dependable and prompt
• Ability to interact effectively and in a supportive manner with people of all backgrounds
• Attention to detail and problem-solving skills

Duties and Responsibilities:

• Greet and welcome patients, record appointments and patient arrival, inform patients of delays
• Answer telephone calls promptly and courteously; pass on messages to the appropriate person(s)
• Responsible for incoming and outgoing mail and faxes
• Assure the readiness of the lobby area for working each day; open the building at the designated time and have all front office activities fully operational at the start of business
• Register patients according to protocols
• Process copays and/or payments from uninsured patients
• Determine patients’ financial status and their insurance eligibility
• Assist patients in completing the necessary forms accurately
• Schedule patient appointments per office protocols
• Maintain forms and office supplies required for front office operations
• Respect and maintain privacy and dignity of patients; always assure patient confidentiality
• Participate in staff and educational meetings
• Maintain a filing system for all patient documents
• Direct medical questions to medical staff
• Perform routine clinic duties each shift
• Tidy lobby area and kid’s room
• Empty surrounding shredding documents
• Other duties as assigned

Expectations:

• Take direction from your manager
• Commit to absolute confidentiality of client information
• Secure an approved substitute if unable to work assigned shift
• Attend all in-service training or obtain pertinent information

Reports to: Business Manager

Attire: Business Casual

Salary: based on experience