Front Desk Receptionist
Job Title: Front Office Receptionist
Hours: Monday, Tuesday, Wednesday and Friday 8:15am-5pm
Position Objective:
Contribute to the smooth and efficient functioning of the clinic by providing high-quality administrative support to the patients, doctors, providers and staff at the clinic.
Undertake all duties in a caring and supportive manner and provide an exceptional standard of care to patients at all times.
Working Conditions: This position is in a fast-paced and multi-tasking medical office
environment.
Experience:
- Ability to work accurately and efficiently
- Computer and data entry skills
- Excellent telephone skills and patient care etiquette
- Ability to work well under pressure
- Dependable and prompt
- Ability to interact effectively and in a supportive manner with people of all backgrounds
- Attention to detail and problem-solving skills
Duties and Responsibilities:
- Greet and welcome patients, record appointments and patient arrival, inform patients of delays
- Answer telephone calls promptly and courteously; pass on messages to the appropriate person(s)
- Responsible for incoming and outgoing mail and faxes
- Assure the readiness of the lobby area for working each day; open the building at the designated time and have all front office activities fully operational at the start of business
- Register patients according to protocols
- Process copays and/or payments from uninsured patients
- Determine patients’ financial status and their insurance eligibility
- Assist patients in completing the necessary forms accurately
- Schedule patient appointments per office protocols
- Maintain forms and office supplies required for front office operations
- Respect and maintain privacy and dignity of patients; always assure patient confidentiality
- Participate in staff and educational meetings
- Maintain a filing system for all patient documents
- Direct medical questions to medical staff
- Perform routine clinic duties each shift
- Tidy lobby area and kid’s room
- Empty surrounding shredding documents
- Other duties as assigned
Expectations:
- Take direction from your manager
- Commit to absolute confidentiality of client information
- Secure an approved substitute if unable to work assigned shift
- Attend all in-service training or obtain pertinent information
Reports to: Business Manager
Attire: Business Casual
Salary: based on experience
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