Front Desk Receptionist
About Us
Holy Family Catholic Clinic is a joyful and faith-centered medical home dedicated to providing compassionate, Christ-centered care to individuals and families in our community. We are looking for a welcoming and organized Front Desk Receptionist to be the first friendly face our patients see when they walk through the door.
Hours: Monday through Friday 8:15am-5pm
Position Objective: Contribute to the smooth and efficient functioning of the clinic by
providing high-quality administrative support to the patients, doctors, providers and
staff at the clinic. Undertake all duties in a caring and supportive manner and provide an
exceptional standard of care to patients at all times.
Working Conditions: This position is in a fast-paced and multi-tasking medical office
environment.
Experience:
• Ability to work accurately and efficiently
• Computer and data entry skills
• Excellent telephone skills and patient care etiquette
• Knowledge of patient billing procedures
• Ability to work well under pressure
• Dependable and prompt
• Ability to interact effectively and in a supportive manner with people of all
backgrounds
• Attention to detail and problem-solving skills
Duties and Responsibilities:
• Greet and welcome patients, record appointments and patient arrival, inform
patients of delays
• Answer telephone calls promptly and courteously; pass on messages to the
appropriate person(s)
• Responsible for incoming and outgoing mail
• Assure the readiness of the lobby area for working each day; open the building at
the designated time and have all front office activities fully operational at the
start of business
• Register patients according to protocols
• Process copays and/or payments from uninsured patients
• Determine patients’ financial status and their insurance eligibility
• Assist patients in completing the necessary forms accurately
• Schedule patient appointments per office protocols
• Maintain forms and office supplies required for front office operations
• Respect and maintain privacy and dignity of patients; always assure patient
confidentiality
• Participate in staff and educational meetings
• Maintain a filing system for all patient documents
• Direct medical questions to medical staff
• Perform routine clinic duties each shift
• Tidy lobby area and kid’s room
• Empty surrounding shredding documents
• Other duties as assigned
Expectations:
• Take direction from the Business Manager
• Commit to absolute confidentiality of client information
• Secure an approved substitute if unable to work assigned shift
• Attend all in-service training or obtain pertinent information
• Use conflict resolution according to Matthew 18 Policy
Reports to: Business Manager
Attire: Business Casual
Salary: based on experience
Why Join Our Team
At Holy Family Catholic Clinic, we serve Christ through the care of His people. Our team is small, collaborative, and rooted in prayer and purpose. If you feel called to bring both your administrative skills and your heart for service to a faith-filled environment, we’d love to hear from you.
If you or someone you know is looking to make a difference in the lives of others including their own, please contact us by calling 503-994-4353 or sending an email to jobs@holyfamilyclinic.com.